Business Process Consultant – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Align business requirements with ServiceNow platform best practices.

• Facilitate workshops focused on processes and best practices within ServiceNow.

• Develop user stories and organize sprints utilizing the Scrum methodology.

• Monitor the development, integration testing, and functional testing of client solutions on the ServiceNow platform.

• Engage in projects for top companies within their respective sectors.

⛳️ Requirements

• Proven experience in implementing ServiceNow across one or more of the following modules: ITSM, CSM, HRSM, SOM, ITBM, S2P, ITOM, IRM, or SecOps.

• Demonstrated experience in leading solution platform implementations.

• Familiarity with Agile methodologies, specifically Scrum.

• Excellent communication and interpersonal abilities at all organizational levels.

• Experience in delivering presentations and conducting workshops.

• Possession of at least one certification: CSA or CIS in one or more of the mentioned modules.

• Advanced proficiency in Spanish is advantageous.

• Fluency in English is beneficial.

• Postgraduate degree or MBA is a plus.

🏝️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher.

• SulAmérica Health Insurance – no copay and fully covered by the company.

• SulAmérica Dental Plan – entirely funded by the company.

• Home Office Allowance.

• Life Insurance.

• Childcare Assistance.

• Profit-Sharing Program (PPR).

• Quality of Life and Well-Being: Wellhub (formerly Gympass).

• Digital Urgent Care: 24/7 telemedicine with services available within up to 20 minutes.

• Telehealth consultations with medical specialists.

• Chronic Care Management: Personalized, multidisciplinary support.

• Pregnancy Program: Ongoing support throughout pregnancy from qualified professionals.

• Nutrition Program: Assistance for employees aiming for healthier eating habits, including consultations with nutritionists.

• Social Support: Access to social workers, legal guidance, and financial advice.

• Emotional Health: Regular checkups, psychotherapy, and an urgent and emergency support center.

• Benefits Club – Education and Career: Partnerships with educational courses, colleges, and language schools.

• Shark Academy: Continuous training and fully funded certifications.

• #sharkteam: Exchange of experiences and knowledge with a team recognized as a market leader.

• Aoop Lovers: Gamification program allowing points to be exchanged for rewards.