Business Process Consultant – Green Belt

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee process enhancement initiatives aimed at boosting efficiency, quality, customer satisfaction, and operational performance using Lean, Six Sigma, Agile, and continuous improvement methodologies.

• Assess business processes, workflows, operational metrics, and performance data to pinpoint gaps, risks, dependencies, and areas ripe for improvement.

• Lead process mapping, value stream mapping, root cause analysis, Kaizen events, and problem-solving workshops with cross-functional stakeholders.

• Create current-state and future-state process designs that simplify operations and align with strategic business goals.

• Define success metrics, monitor outcomes, and prepare reports, presentations, and recommendations for business stakeholders and leadership.

• Assist in change management by documenting enhancements, communicating process adjustments, aiding in implementation planning, and suggesting mitigation strategies.

• Foster operational excellence by disseminating best practices, improvement tools, and process optimization strategies across enterprise initiatives.

• Collaborate with business leaders, Lean Six Sigma Black Belts, subject matter experts, and operational teams in Customer Experience functional areas.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Information Systems, or a related field, or equivalent experience.

• A minimum of five years of experience in process improvement, operational excellence, business operations, project management, business analysis, or a related field.

• Lean Six Sigma Green Belt certification is mandatory.

• Proven experience in leading improvement initiatives that resulted in measurable business outcomes.

• Solid understanding of Lean, Six Sigma, Agile, and continuous improvement methodologies.

• Experience in facilitating process mapping, root cause analysis, Kaizen events, and process redesign activities.

• Strong analytical capabilities with the proficiency to interpret data and convert findings into actionable recommendations.

• Demonstrated progress toward Lean Six Sigma Black Belt certification.

• Experience in developing customer journey maps and conducting journey mapping workshops.

• Familiarity with workflow visualization and productivity tools.

• Capacity to manage multiple priorities and projects concurrently.

• Excellent communication, facilitation, presentation, and stakeholder management abilities.

• Results-driven mindset with robust problem-solving skills.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Visio, SharePoint, and Teams.

• Video cameras are required to be utilized during all interviews and throughout the first week of orientation.

🏝️ Benefits

• Work flexibility.

• Opportunities for learning and career advancement.

• Remote work opportunity available within the United States.

• Possibility of travel through your work (0-10%).

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.