Business Owner, Customer Service, Sales/Network

This is a fully remote position, open to applicants in Germany.

📋 Description

• Overall accountability for the business domain and processes related to customer service and sales/network.

• Lead and oversee the business community.

• Assist in the development and prioritization of requirements.

• Drive achievement of targets and standardization of the platform.

• Serve as the liaison to the general contractor, Accenture’s Product Owner.

• Take ownership of processes, functionality, data, and technical implementation.

• Manage customer master data and business partner relationships, in addition to contract oversight.

• Oversee sales processes from lead generation to contract finalization.

• Develop customer contact management systems, customer history, case, ticket, and complaint management.

• Integrate CRM, customer portals, and self-service solutions.

• Design digital customer journeys, online contract finalization, and digital service workflows.

• Implement omnichannel integration across various platforms, including portals, email, telephone, and chat.

• Establish consistent standards and target operating models.

• Identify opportunities for automation and potential optimizations.

• Detail, manage, and prioritize requirements while developing roadmaps.

• Lead the community, offer functional leadership, and engage subject-matter experts.

• Proactively interact with customers.

• Represent TAP in committees, at trade fairs, and during sales meetings.

• Occasionally coordinate with customers, general contractors, and management companies, and participate in team events.

⛳️ Requirements

• Completed degree in business information systems, business administration, engineering, or a comparable qualification.

• Several years of experience in the energy utility sector.

• Extensive knowledge of the business area, including statutory and regulatory requirements and best practices.

• Experience with SAP IS-U and SAP S/4HANA Utilities.

• Strong methodological expertise in community management and in structuring and presenting complex topics.

• Proficient in KPI and performance management.

• Assertive with the ability to influence without formal authority.

• Strong stakeholder management abilities when collaborating with service providers and related business areas.

• Highly proactive customer and service orientation.

• Willingness to travel occasionally for business purposes.

🏝️ Benefits

• Flexible working hours and the option to work from home.

• A motivated, collaborative team.

• Attractive compensation package.

• Company benefits, including WellPass.

• Opportunities for career development.

• Flexible remote working from a location of your choice.

• Spacious, well-equipped workspaces.

• Dedicated parking spaces.

• Permanent, full-time employment contract.