Business Operations Manager – Program

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Oversee the operational unit to support and enhance real-time operations.

• Facilitate the effective use of resources to ensure customer satisfaction, productivity, adherence to payroll schedules, and achievement of goals.

• Create and evaluate key performance indicators to assess staff performance and operational functions.

• Analyze business processes, procedures, and systems, providing recommendations for improvements.

• Engage in quality enhancement initiatives and spearhead continuous improvement projects.

• Allocate and oversee staff caseloads and account assignments.

• Assess program effectiveness by preparing reports and presenting findings to leadership.

• Monitor and ensure compliance with established standards.

• Enhance staff development through both internal and external resources, as well as on-the-job training.

• Establish and nurture relationships with State agencies as a primary liaison.

• Address and resolve escalated customer complaints.

• Communicate goals, expectations, and outcomes with both internal and external stakeholders.

⛳️ Requirements

• A Bachelor’s Degree is required.

• A Bachelor’s degree in business management or business administration is preferred.

• A minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and advancement.

• Comprehensive health and wellness benefits.

• Supportive and collaborative work environment.