Business Operations Manager – Program

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee the operational unit to support and assist with real-time operations.

• Enhance the utilization of resources to ensure customer satisfaction, maintain productivity, adhere to payroll schedules, and achieve set goals.

• Create and track key performance indicators to evaluate staff performance and operational functions.

• Assess business processes, procedures, and systems, providing recommendations for enhancements.

• Engage in quality improvement initiatives and spearhead continuous improvement efforts.

• Allocate and oversee staff caseloads and account assignments.

• Assess program effectiveness by preparing reports and presenting findings to leadership.

• Monitor and evaluate compliance standards.

• Foster staff development through both internal and external resources along with on-the-job training.

• Establish and cultivate relationships with State agencies as a primary liaison.

• Address and resolve escalated customer complaints.

• Convey goals, expectations, and outcomes to both internal and external stakeholders.

⛳️ Requirements

• Bachelor's Degree is mandatory.

• Preferred degree in business management or business administration.

• A minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

• Must be eligible to work in Minnesota or North Dakota.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.