Business Operations Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Lead efforts for ongoing enhancement by optimizing workflows for improved efficiency and scalability, incorporating AI tools to bolster tracking, summarization, briefing preparation, and internal coordination.

• Manage the incoming flow of partner requests, firm issues, and external inquiries; determine what is directed to the Head of Firm Management, what is redirected, and what is to be closed.

• Oversee the schedule of firm leadership, which includes preparing management committee materials, planning cycles, leadership meetings, and reviews.

• Convert planning and reporting cycles into a functional rhythm for the portfolio and establish necessary processes that are lacking.

• Create succinct, decision-ready briefings, committee documents, and status updates.

• Serve as the primary liaison on behalf of the Head of Firm Management, coordinating with partners, senior lawyers, business services, and external parties.

• Ensure follow-through, accountability, and prompt escalation of issues.

• Initiate projects from start to finish and provide reports on their progress.

• Identify potential gaps, misalignments, and delays, proactively resolving them before they become issues.

⛳️ Requirements

• Proven experience in business operations, chief of staff, strategy, or similar roles directly supporting a senior leader, empowered to make decisions rather than merely relay information.

• A history of developing a method of operation rather than adopting an existing one, functioning within someone else's framework rather than working around it.

• Sound judgment that can be articulated: a systematic approach to making decisions on behalf of others, including the ability to decline requests from senior personnel while maintaining positive relationships.

• Experience in professional services, law firms, or similar complex stakeholder environments is highly advantageous.

• Required native or full professional fluency in English.

• A structured, systems-oriented approach: you provide clarity without unnecessary complexity.

• Ability to handle sensitive information with discretion and composure; you will be entrusted with the firm's most confidential data.

🏝️ Benefits

• An inclusive and diverse work environment.

• Opportunity to collaborate with world-class talent.

• Valued unique perspectives.

• Support for every individual to excel.