Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a versatile operator addressing the company’s key operational priorities while managing workstreams from start to finish.

• Identify repetitive operational tasks and streamline them using AI tools, scripts, or no-code solutions.

• Develop internal tools that enhance team productivity.

• Draft, route, track, and organize offer letters, contractor and vendor agreements, NDAs, and amendments.

• Manage the onboarding and offboarding processes comprehensively.

• Engage in cross-functional interviews and oversee applicant tracking.

• Handle basic payroll and benefits administration, ensure HRIS accuracy, and collaborate with the part-time HR resource.

• Facilitate the operational rhythm, document decisions, monitor action items, and support all-hands meetings and offsite events.

• Establish operational metrics and create Notion dashboards along with reporting routines.

• Reconcile data across various systems and suggest process enhancements.

• Manage security questionnaires, vendor assessments, and data processing agreements.

• Lead the SOC 2 certification process, including auditor coordination, evidence collection, and scheduling.

⛳️ Requirements

• Over 3 years of experience in a generalist operations role, business operations, strategy and operations, or program management.

• Ideally, experience in a rapidly scaling or early-stage company.

• Capability to manage ambiguous projects independently with minimal oversight.

• Practical experience using AI tools, scripts, or no-code platforms to enhance operational efficiency.

• Proficiency in building metrics frameworks, dashboards, and reporting routines.

• Strong and clear writing skills.

• Ability to collaborate effectively with Engineering, Finance, Sales, and customer-facing teams.

• Bonus: experience in people operations, SOC 2 or security questionnaire tasks, and exposure to e-commerce or SaaS environments.

• A LinkedIn profile and resume are required for the application.

🏝️ Benefits

• Significant equity in a venture-backed organization.

• Fully remote working environment.

• Substantial overlap with Eastern Standard Time hours.

• Access to nearly all facets of the business.

• Direct collaboration with the VP of Operations.

• Clear opportunities to take ownership of an operational area within the company.