Director, GTM Business Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the team in converting business strategy into scalable platform capabilities within Dropbox's go-to-market organization.

• Oversee the business management and roadmap of the GTM platform portfolio encompassing Marketing, Sales, Customer Success, and Support.

• Transform business priorities into platform capabilities that enhance productivity, customer experience, and operational scalability.

• Manage a balance between enhancements, technical debt, vendor capabilities, compliance requirements, and long-term platform evolution.

• Build and lead Business Platform Partners integrated within Marketing, Sales, and Customer Success & Support.

• Forge partnerships with business leaders to shape requirements, prioritize investments, govern changes, and drive adoption.

• Direct cross-functional prioritization involving Revenue Operations, GTM Technology, Technical Architecture, Engineering, Analytics, Enablement, Finance, and Legal.

• Lead complex platform initiatives that span multiple functions and technologies, coordinating delivery among engineering, architecture, operations, and business stakeholders.

• Ensure that capabilities are implemented, adopted, measured, scalable, maintainable, and aligned with architectural standards.

• Head Platform Administration, responsible for configuration, administration, release readiness, and maintaining the health of core GTM platforms.

• Establish platform quality, governance, documentation, operational excellence, success metrics, feedback loops, standardization, and reuse.

• Enhance AI-assisted requirements development, platform administration, issue triage, documentation, workflow analysis, and business process improvement.

• Cultivate AI fluency and set adoption expectations across the team.

⛳️ Requirements

• 10+ years of experience in leading business systems, platform management, product management, business transformation, or GTM technology organizations.

• Experience in managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies.

• Proven track record of leading cross-functional teams responsible for platform strategy, business process enhancement, or enterprise transformation.

• Demonstrated capacity to translate business strategy into scalable technology capabilities.

• Experience in leading platform governance, roadmap prioritization, and business stakeholder management across various functions.

• Strong grasp of commercial business processes encompassing Marketing, Sales, Customer Success, and Support.

• Experience in closely collaborating with engineering and technical architecture teams to deliver complex technology initiatives.

• Exceptional communication skills and adept in managing executive stakeholders.

• Proven ability to lead organizational change and ensure platform adoption at scale.

• Preferred: experience with hybrid product-led growth and sales-led GTM organizations, platform modernization, platform administration teams, AI-enabled workflows, platform consolidation, AI-assisted tools, and high-growth SaaS environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• A collaborative and innovative work environment.