Director, GTM Business Systems

This is a fully remote position, open to applicants in Canada.

📋 Description

• Direct the team in transforming business strategy into scalable platform functionalities within Dropbox's go-to-market organization.

• Oversee business management and the roadmap for the GTM platform portfolio encompassing Marketing, Sales, Customer Success, and Support.

• Convert business priorities into platform functionalities that enhance productivity, customer experience, and operational scalability.

• Manage the balance between enhancements, technical debt, vendor capabilities, compliance requirements, and long-term platform development.

• Collaborate with Revenue Operations and business leaders to synchronize platform investments with commercial objectives.

• Standardize the development of AI-assisted requirements and workflow analysis.

• Build and lead integrated Business Platform Partners across Marketing, Sales, and Customer Success & Support.

• Forge partnerships with business leaders, define requirements, and enhance platform functionalities.

• Oversee, prioritize, and sequence platform investments throughout the GTM ecosystem.

• Steer cross-functional prioritization and execution of intricate initiatives across various business functions and technologies.

• Coordinate delivery among engineering, architecture, operations, and business stakeholders.

• Ensure capabilities are implemented, embraced, and evaluated against anticipated business outcomes.

• Manage Platform Administration, responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms.

• Set standards for platform quality, governance, documentation, and operational excellence.

• Collaborate with GTM Engineering and Technical Architecture on configuration, customization, and maintainability.

• Enhance AI-assisted platform administration, issue triage, and documentation.

• Define success metrics and assess business outcomes post-deployment.

• Work with Enablement to foster adoption across GTM teams.

• Create feedback loops, simplify user experiences, lessen manual effort, and encourage standardization and reuse.

• Cultivate AI fluency and adoption expectations within the team.

⛳️ Requirements

• Over 10 years of experience in leading business systems, platform management, product management, business transformation, or GTM technology organizations.

• Experience in managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or comparable technologies.

• Proven track record in leading cross-functional teams responsible for platform strategy, business process enhancement, or enterprise transformation.

• Demonstrated capability to convert business strategy into scalable technological functionalities.

• Experience in leading platform governance, roadmap prioritization, and stakeholder management across various functions.

• Strong comprehension of commercial business processes encompassing Marketing, Sales, Customer Success, and Support.

• Experience in closely partnering with engineering and technical architecture teams to execute complex technology projects.

• Exceptional communication and executive stakeholder management abilities.

• Proven capacity to lead organizational change and platform adoption on a large scale.

• Preferred: experience within a hybrid product-led growth and sales-led GTM organization; platform modernization or enterprise digital transformation; platform administration or business systems teams; AI-enabled workflows, automation platforms, intelligent process orchestration; platform consolidation and simplification; AI-assisted tools; high-growth SaaS environments supporting global commercial organizations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunity for professional development and career advancement.

• Flexible working hours and remote work options.