Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Commercial Operations Team and take responsibility for the performance of the commercial operations function.

• Report directly to the COO.

• Manage, develop, and enhance the skills of the Commercial Operations Lead.

• Ensure the integrity of revenue systems and CRM data.

• Guarantee that sales compensation and commission calculations are accurate, timely, and well-communicated.

• Take charge of the deal desk, including approval frameworks, discount guidelines, and order-form standards.

• Oversee the forecasting process, which includes cadence, inputs, models, and accuracy of committed numbers.

• Build and sustain analytics for pipeline, conversion, and sales productivity.

• Conduct win/loss and churn analyses, translating findings into actionable sales adjustments.

• Design dashboards and define metrics for leadership.

• Analyze performance related to pricing, packaging, and discounting.

• Construct pricing and packaging models, including scenarios for revenue and margin analysis.

• Collaborate with Sales, Product, and Finance on monetization strategies.

• Establish and maintain discount governance.

• Lead cross-functional growth initiatives from problem identification through to implementation.

• Assist in GTM planning, capacity modeling, quota setting, and goal structuring.

• Identify commercial inefficiencies and promote improvements in processes and tools.

• Partner with the COO and CFO for board and investor reporting.

• Define KPIs, ensure data lineage, and maintain reporting consistency.

• Develop executive narratives using business data.

• Support financing and strategic diligence and reporting efforts.

⛳️ Requirements

• 5–8 years of experience in management consulting, business operations, revenue operations, or strategy & operations, with some time spent in a software company.

• Proven experience in people management, including overseeing at least one direct report.

• History of managing complex analytical problems from start to finish and implementing resulting changes.

• Advanced financial and operational modeling skills in Excel or Google Sheets.

• Proficiency with a CRM (Salesforce or similar) and a BI tool (Looker, Tableau, Sigma, Power BI, or equivalent).

• In-depth understanding of SaaS and GTM metrics, such as ARR, NRR/GRR, pipeline coverage, CAC payback, LTV:CAC, win rate, sales cycle, and magic number.

• Ability to present effectively to a COO, CEO, or board as an equal.

• Exceptional written and verbal communication skills.

• Strong level of autonomy and self-management capabilities.

• Practical knowledge of modern AI tools.

• Legally authorized to work in the United States.

• Preferred: Residing in the US Eastern Time zone.

• Preferred: Experience in startup or high-growth environments.

• Preferred: Background in enterprise B2B with complex sales cycles and six- and seven-figure contracts.

• Preferred: Previous experience at a top-tier management or strategy consulting firm.

• Preferred: SQL skills and experience with direct data warehouse querying.

• Preferred: Experience in sales compensation design and commission administration.

• Preferred: Experience in board and investor reporting at a venture-backed company.

• Preferred: Exposure to CPQ, quote-to-cash, or revenue recognition.

• Preferred: Interest in materials science, chemistry, manufacturing, or deep-tech markets.

• Preferred: MBA or similar analytical training.

🏝️ Benefits

• 401k plan with matching contributions up to 4%.

• Comprehensive medical, vision, and dental insurance (100% coverage for your premium and 75% for your dependents).

• Company-funded life and disability insurance.

• Flexible spending accounts (FSA) and health savings accounts (HSA).

• Equity options within the company.

• 12 weeks of paid parental leave.

• Flexible paid time off (PTO).

• 15 paid company holidays (including your birthday!).

• Complimentary financial counseling.

• $600 technology allowance.

• Monthly reimbursement of $75 for phone expenses.

• $5,000 annual allowance for continuing education.

• Remote work flexibility.