Business Operations Manager, AI-Native

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the operational rhythm for Cloud Operations and SRE, which includes staff meetings, business reviews, planning cycles, and offsite events.

• Propel cross-functional programs and initiatives to fruition for the VP by monitoring plans, dependencies, risks, and current status.

• Proactively escalate issues when initiatives deviate from the plan.

• Create and sustain leadership reporting that encompasses KPI and SLO roll-ups, dashboards, weekly status updates, and business review presentations.

• Ensure the reliability of the underlying reporting data.

• Manage the organization’s goal-setting and OKR cycle, which entails drafting, monitoring, and reporting on commitments.

• Oversee invoice management, vendor tracking, approval processes, payment follow-ups, and record maintenance.

• Track headcount and monitor open requisitions.

• Organize hiring loops and schedule candidates.

• Facilitate the onboarding process for new team members.

• Keep team records, distribution lists, organizational documents, and shared files up to date.

• Direct internal team communications, content for all-hands meetings, and team offsite events.

• Recognize operational needs and adjust processes in response to shifting priorities.

• Manage the VP’s intricate calendar, appointments, domestic and international travel, and speaking engagements.

• Prepare for meetings by collecting documents, creating agendas, taking minutes, and coordinating logistics.

• Act as a liaison between teams and external entities; screen calls and visitors; respond to and direct inquiries.

• Compose, review, and dispatch communications on behalf of the team.

• Manage departmental credit cards, funds, and receipt documentation.

• Provide assistance to other departments, administrators, or executives as necessary.

⛳️ Requirements

• A minimum of 5 years in business operations, program management, chief-of-staff, or senior executive support roles.

• Direct experience in supporting a senior executive.

• Experience thriving in a fast-paced, high-ambiguity environment like a startup, scale-up, or startup-like team.

• Regular use of AI assistants and agentic tools.

• Ability to articulate a workflow automated with AI, including troubleshooting broken elements and solutions implemented.

• Practical experience with personal AI agents and assistants for calendar management, inbox handling, and scheduling.

• Daily engagement with general-purpose assistants such as Claude, ChatGPT, or Gemini.

• Capability to connect systems using agentic tools.

• Comfort with documentation and a high level of judgment and taste.

• Ability to facilitate operating cadences and programs, including agendas, pre-reads, decision logs, and transparent status updates.

• Skill in holding senior personnel accountable for their commitments.

• Proficiency in building reporting roll-ups, identifying unreliable metrics, and clarifying trends to leadership.

• Sound judgment under conditions of incomplete information and fluctuating outcomes.

• Strong discretion regarding board materials, compensation, organizational changes, and unannounced strategies.

• Preferred: experience with low-code tools; technical organizational planning or OKR cycle involvement; expanded responsibilities for projects, budgets, vendors, or offsites; experience within an AI-adoption organization; familiarity with data infrastructure, energy sectors, or high-growth technical firms.

🏝️ Benefits

• Annual performance incentives.

• Equity programs / long-term incentives.

• Relocation or living-out allowance / per diem, as applicable.

• 100% company-paid health insurance premiums (medical, dental, and vision) for employees.

• 75% company-paid health insurance coverage for dependents.

• Company-paid short-term and long-term disability insurance.

• Voluntary life, critical illness, and accident coverage.

• Health Savings Accounts (HSA) with the High Deductible Health Plan.

• Employee Assistance Program and wellness resources.

• 401(k) retirement plan with company match.

• Access to financial planning and legal services.

• Paid Time Off (PTO) and paid holidays.

• Internal skills training and advancement pathways.

• Professional development for certifications, continuing education, or role-related training.

• Company events and team-building activities.