Business Operations Lead

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Develop and enhance operational frameworks for launching and scaling initiatives (idea → MVP → evaluation → scale).

• Lead cross-functional operational processes and ensure team alignment.

• Create and maintain operational cadences, including weekly syncs, monthly reviews, retrospectives, and follow-ups on execution.

• Establish and refine operational standards, SOPs, workflows, and reporting structures.

• Evaluate business processes to identify opportunities for improving speed, efficiency, and scalability.

• Utilize BI dashboards, metrics, and operational analytics to assist in decision-making.

• Collaborate with Finance on budgeting, ROI forecasting, and enhancing cost visibility.

• Aid in portfolio prioritization by assessing initiatives based on business impact, ROI, and resource allocation.

• Conduct Stop/Go reviews and manage operational escalation processes when priorities or assumptions shift.

• Develop and maintain a metrics hierarchy: North Star → quarterly objectives → monthly drivers → weekly indicators.

• Enhance visibility and accountability across teams through operational reporting and ownership frameworks.

• Serve as an operational advisor to leadership regarding process optimization and organizational efficiency.

⛳️ Requirements

• Over 3 years of experience in Operations, Business Operations, Product Operations, PM, or similar operational/process-focused roles within digital businesses.

• Proven experience in building and scaling cross-functional processes from start to finish.

• Strong operational acumen with the capability to simplify and optimize systems.

• Solid analytical and data-driven mindset.

• Practical experience with BI dashboards and reporting tools (Looker, Tableau, Metabase, or similar).

• Proficient in spreadsheet applications (Google Sheets / Excel).

• Financial literacy: understanding of ROI, unit economics, payback models, and project-level P&L.

• Experience in designing SOPs, workflows, checklists, and operational routines.

• Familiarity with prioritization frameworks and operational decision-making processes.

• Background in fast-paced digital or online businesses.

• Experience collaborating with distributed in-house teams (preferably 40+ people).

• Practical experience utilizing AI tools / LLMs in everyday operations and analytics workflows.

• Excellent stakeholder management and communication skills.

• Ability to balance strategic thinking with hands-on execution.

• Experience in affiliate, marketing, product-led, or performance-driven businesses.

• Knowledge of building operational metrics trees and operating rhythms (WBR / MBR / QBR).

• Experience in scaling startup environments.

• Familiarity with portfolio management and operational governance frameworks.

🏝️ Benefits

• 28 business days of paid time off.

• Flexible working hours and the option to work remotely.

• Medical insurance and mental health support.

• Reimbursement for courses and training.

• English classes and speaking clubs.

• Access to an internal library and educational events.

• Exceptional corporate parties and team-building activities.