Business Operations Lead – AI Transformation

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with departmental leaders and frontline staff to gain insight into current workflows, operational issues, and business objectives.

• Analyze workflows, pinpoint bottlenecks, and reengineer processes to enhance productivity, accuracy, speed, and results.

• Discover opportunities to implement AI, automation, low-code tools, workflow software, and productivity platforms throughout operations.

• Develop prototype solutions utilizing AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software.

• Work alongside engineering, data, and technology teams to create more advanced solutions.

• Examine operational data, identify performance gaps, establish KPIs, and assess the impact of process improvements.

• Create dashboards, reporting tools, performance scorecards, documentation, operating procedures, and training materials.

• Manage improvement initiatives from the discovery phase to implementation, adoption, measurement, and continuous optimization.

• Revamp appointment scheduling workflows, enhance call center efficiency, analyze provider utilization, automate reporting and reconciliation, develop operational dashboards, and streamline onboarding as well as interdepartmental workflows.

⛳️ Requirements

• 3–5 years of pertinent experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process enhancements.

• Excellent analytical skills and a structured approach to problem-solving.

• Proven experience in analyzing, redesigning, and optimizing business processes.

• Practical experience with AI tools such as ChatGPT, Claude, or similar technologies.

• Proficiency in using spreadsheets, data analysis, dashboards, and contemporary productivity and automation tools.

• Capacity to quickly grasp unfamiliar business processes and identify significant opportunities for improvement.

• Strong communication skills and confidence in engaging directly with department leaders and frontline staff.

• High level of ownership, resourcefulness, intellectual curiosity, and a strong focus on execution.

• C1-level English proficiency is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and the option for remote work.

• Comprehensive health and wellness benefits.