Business Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee executive calendars, manage meetings, prioritize scheduling, resolve conflicts, and handle travel and logistics.

• Monitor time reporting for partner employees and field technicians to aid operational planning, workforce utilization, customer delivery, and financial management.

• Keep accurate records of costs associated with partner employees and technicians.

• Conduct analyses for budget management, forecasting, and resource allocation.

• Facilitate onboarding processes for both employees and contingent workers.

• Track onboarding progress and work closely with hiring managers and stakeholders to coordinate requirements.

• Manage leave tracking and reporting processes for contingent workers.

• Generate regular reports, dashboards, metrics, and administrative communications to support leadership decision-making and operational assessments.

• Organize Dedicated Workforce Forum meetings, regional all-hands events, leadership materials, and Outlook distribution lists.

• Assist in cross-functional process enhancements aimed at improving reporting accuracy, operational effectiveness, and administrative workflows.

⛳️ Requirements

• Bachelor's degree OR Associate's degree, or an equivalent combination of education and relevant experience.

• Over 3 years of experience in administration, executive support, business operations, project coordination, workforce administration, or similar roles.

• Proficient in Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications.

• Proven experience in supporting leaders through intricate calendar management and meeting coordination.

• Background in maintaining records related to workforce, time, costs, or operational tracking.

• Strong analytical and organizational capabilities.

• Ability to juggle multiple priorities and meet deadlines in a dynamic environment.

• Excellent verbal, written, and interpersonal communication skills.

• Experience in supporting telecommunications, network services, field operations, or engineering organizations is a plus.

• Familiarity with contingent workforce management and onboarding processes is advantageous.

• Background in workforce planning, resource management, or labor tracking activities is appreciated.

• Experience in budgeting, cost tracking, and operational reporting is beneficial.

• Proficiency in creating executive-level presentations and business review documents is a plus.

• Familiarity with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools is desirable.

• Experience in project coordination or PMO support is a plus.

🏝️ Benefits

• Eligibility for discretionary incentive bonuses for non-Sales personnel.

• Comprehensive medical, dental, and vision insurance plans.

• 401(K) plan (USA) with company matching contributions.

• Employee Stock Purchase Program (ESPP).

• Access to an Employee Assistance Program (EAP).

• Paid holidays provided by the company.

• Paid sick leave.

• Vacation time available.

• Paid Family Leave and other leave options compliant with relevant laws.

• Opportunities for professional development.

• Flexible work arrangements.