Business Intelligence & Analytics Intern

This is a fully remote position, open to applicants in Canada.

📋 Description

• Improve the Call Analytics tool by integrating advanced sentiment analysis and quality scoring for the Technical Support Organization.

• Collaborate in the design and development of the Cost Profiling tool to aid Project Managers in forecasting project cost schedules.

• Engage in the design and development of a KPI Outlier Detection program to equip executives with early warning signals.

• Assist in the design and development of Order Plan forecasting to enable the Product Line Management team to assess long-term business evolution.

• Contribute to the implementation of new Advanced Analytics capabilities based on Machine Learning and Artificial Intelligence.

• Support data reporting and analytical capabilities throughout the entire transactional spectrum, from Sales Opportunities to Post Sales Services.

⛳️ Requirements

• Currently enrolled in a degree program in Engineering, Computer Science, or a related field, with some formal education in Data Science.

• Strong interpersonal communication, problem-solving, and analytical skills to foster relationships with stakeholders and team members.

• Dedication to delivering work on time.

• Comfortable working primarily remotely within a global organization, considering various time zones.

• Capable of working independently to prioritize tasks and establish functional goals and objectives.

• Keen attention to detail to ensure data completeness and accuracy.

• Proficient in MS Office applications — Excel, Word, PowerPoint, Outlook.

• Practical experience with Data Science concepts and tools is a plus.

• Familiarity with Power BI or other analytics, modeling, and visualization tools is advantageous.

🏝️ Benefits

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation pay as mandated by applicable laws.

• Opportunities for professional development.

• Flexibility in work arrangements.

• Support for personal growth and well-being.