Business Development Officer – DBC PL Fulfillment, Retail Banking Group

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Analyze incoming leads.

• Convert leads into successful sales.

• Update all relevant systems following customer calls.

• Process requests or offers made to customers.

• Maintain consistent follow-up with the relevant department if processes are delayed or not fulfilled according to customer requests.

• Address and resolve all customer issues promptly, escalating them to the Team Leader as necessary.

• Keep comprehensive records of approvals, requests, and handled reports.

• Compile daily and monthly reports along with Management Information Systems (MIS) for the team.

• Meet the monthly targets assigned.

• Ensure that telesales activities focus on achieving sales targets.

• Develop and execute telesales strategies and objectives, establishing ambitious sales targets and ensuring their attainment.

• Meet service standards while monitoring, evaluating, and measuring performance to optimize productivity and efficiency across systems and product campaigns.

• Promote cross-selling initiatives.

⛳️ Requirements

• Bachelor’s degree.

• 1-2 years of experience in a similar work environment.

• Preferably possesses a practical marketing background.

• Strong sales and customer orientation, with the ability to think creatively and perform under pressure.

• Exceptional presentation skills.

• A good team player with a results-driven mindset.

• Business-oriented.

• Proficient in analytical and computer skills.

• Adaptable and versatile.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Supportive work environment.