Business Development Manager – Retail Solution

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Establish strategic and sustainable partnerships between SGS and designated global clients, engaging with stakeholders at the Director and VP levels.

• Discover and cultivate new revenue opportunities within the client portfolio in collaboration with the SGS network and the global Technical Competence Team.

• Oversee the implementation and delivery of various complex client-specific global projects, ensuring that all contractual obligations and deliverables are fulfilled.

• Build long-term sustainable business relationships with key international clients.

• Represent the SGS network in performance reporting to the senior management of clients.

• Drive strategic growth and development for key international clients.

• Create and execute client-specific Global Key Account Development Plans.

• Serve as the primary point of contact between SGS and client management teams to manage existing global programs in line with client KPIs.

• Supervise the deployment and enhancement of global cooperative agreements throughout the SGS network.

• Collaborate with global technical teams to set up project execution structures and provide technical support.

• Address and resolve client concerns, complaints, and claims effectively.

• Identify and mitigate risks associated with performance and client expectations.

⛳️ Requirements

• At least 5 years of pertinent experience in B2B sales, business development, or commercial roles within service and solution-based environments.

• Demonstrated success in new business acquisition, along with a strong hunter sales background and the ability to build long-term client relationships and upsell/cross-sell.

• Capability to contribute to and lead a global business development strategy.

• Experience in selling multi-service or solution-oriented offerings.

• Preferred established professional network within retailers and/or consumer brands in Europe.

• Essential negotiation experience with Global Master Agreements/Global Frame Agreements involving global partners.

• Experience in selling to multinational or cross-border environments.

• Proven experience working with international stakeholders and coordinating internally across regions or service lines.

• Experience thriving in fast-paced, target-driven environments while managing multiple opportunities and priorities.

• Experience in the TIC sector is advantageous.

• Proficiency in English is required; additional European languages are highly advantageous.

🏝️ Benefits

• Access to SGS university and Campus for continuous learning opportunities.

• Benefits platform available.

• Hybrid working model offered.

• Supportive and inclusive work environment.

• Opportunities for professional growth and personal development.