Business Development Manager – Global Retail Solutions

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Establish strategic and sustainable partnerships between SGS and designated global clients

• Represent SGS at the Director and VP levels with global clientele

• Discover and cultivate new revenue streams within the client portfolio

• Collaborate with the SGS network and the global Technical Competence Team

• Oversee the implementation and delivery of varied and intricate client-specific global projects

• Ensure adherence to contractual obligations and deliverables, while striving to exceed client expectations wherever possible

• Foster long-term, sustainable business relationships with key international clients

• Report SGS performance directly to the senior management teams of clients

• Propel strategic growth and development for key international clients

• Create and execute client-specific Global Key Account Development Plans

• Serve as the primary liaison with client management teams to monitor existing programs against client KPIs

• Oversee the deployment and enhancement of global cooperative agreements within the SGS network

• Coordinate with global technical teams prior to the launch of new projects

• Handle the investigation and resolution of client concerns, complaints, and claims

• Identify and mitigate risks associated with poor performance or unmet client expectations

⛳️ Requirements

• A minimum of 5 years of relevant experience in B2B sales, business development, or commercial roles within services and solutions-oriented environments

• A proven track record in sales with success in acquiring new business

• Experience in establishing long-term client relationships

• Demonstrated ability to drive upsell and cross-sell opportunities through existing clients

• Capability to contribute to and lead a global business development strategy

• Ability to identify growth opportunities and develop scalable sales approaches across regions

• Experience in selling multi-service or solution-based offerings tailored to diverse customer needs

• A well-established professional network within retailers and/or consumer brands in Europe is preferred

• Mandatory experience in negotiating Global Master Agreements or Global Frame Agreements with Global Partners

• Experience in selling within multinational or cross-border environments

• Familiarity with working alongside international stakeholders and coordinating internally across regions or service lines

• Experience in fast-paced, target-driven settings while juggling multiple opportunities and priorities

• Experience in the TIC sector is advantageous

• Fluent in English is required

• Proficiency in additional European languages is a strong advantage

🏝️ Benefits

• SGS university and Campus offering continuous learning opportunities

• A multinational environment where you will collaborate with colleagues from various continents

• Access to a benefits platform

• Flexible hybrid working model

• A supportive and inclusive workplace culture

• Opportunities for professional growth and personal development