Business Development Manager – Global, Retail Solution

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Establish strategic and sustainable partnerships between SGS and designated global clients, representing SGS at the Director and VP levels.

• Discover and cultivate new revenue opportunities within the client portfolio in collaboration with the SGS network and global Technical Competence Team.

• Oversee the implementation and delivery of a variety of complex, client-specific projects on a global scale.

• Ensure that contractual obligations and deliverables are fulfilled, while striving to exceed client expectations whenever possible.

• Forge long-term, sustainable business partnerships with key international clients.

• Provide direct reports to clients’ senior management teams regarding SGS performance.

• Propel strategic growth and development for key international clients.

• Create and execute client-specific Global Key Account Development Plans.

• Serve as the primary liaison between SGS and client management teams to oversee existing programs in accordance with client KPIs.

• Manage the deployment and enhancement of global cooperative agreements within the SGS network.

• Collaborate with global technical teams to establish structures for project execution and provide technical support.

• Address and resolve client concerns, complaints, and claims effectively.

• Identify and mitigate risks associated with underperformance and client expectations.

⛳️ Requirements

• At least 5 years of relevant experience in B2B sales, business development, or commercial roles within service and solution-oriented environments.

• Demonstrated success in new business acquisition, long-term client relationship development, and upselling/cross-selling through existing clients.

• Capability to contribute to and lead a global business development strategy.

• Proven experience in identifying growth opportunities and creating scalable sales strategies across regions.

• Background in selling multi-service or solution-based offerings to meet various customer needs.

• Established professional network within retailers and/or consumer brands in Europe is preferred.

• Experience negotiating Global Master Agreements/Global Frame Agreements is essential.

• Proficient in selling within multinational or cross-border contexts.

• Familiarity with working alongside international stakeholders and coordinating internally across regions or service lines.

• Experience in fast-paced, target-driven environments while managing multiple opportunities and priorities.

• Background in the TIC sector is an advantage.

• Fluent in English is required.

• Proficiency in additional European languages is a strong asset.

🏝️ Benefits

• Access to SGS University and Campus for continuous learning opportunities.

• Comprehensive benefits platform.

• Flexible hybrid working model.

• Supportive and inclusive workplace culture.

• Opportunities for professional growth and personal development.

• Multinational environment with colleagues from various continents.