Business Development Manager – Global, Retail Solution

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Cultivate strategic and enduring partnerships between SGS and designated global clients, engaging stakeholders at the Director and VP levels.

• Discover and develop new revenue streams within the client base utilizing the SGS network and global Technical Competence Team.

• Oversee the execution and delivery of various and complex client-specific global projects, ensuring compliance with contractual obligations and deliverables.

• Establish long-term, sustainable business partnerships with key international clients.

• Report SGS performance directly to the senior management teams of clients.

• Propel strategic growth and development of key international clients.

• Create and implement client-specific Global Key Account Development Plans that align with client motivations and needs.

• Serve as the primary point of contact between SGS and client management teams to manage existing global programs based on client KPIs.

• Oversee the deployment and enhancement of global cooperative agreements throughout the SGS network.

• Collaborate with global technical teams prior to new project launches to establish execution frameworks and technical support.

• Handle investigation and resolution or remediation of client issues, complaints, and claims.

• Identify and address risks associated with inadequate performance and client expectations.

⛳️ Requirements

• At least 5 years of relevant experience in B2B sales, business development, or commercial roles within service and solution-focused environments.

• Demonstrated success as a hunter in sales, particularly in acquiring new business and establishing long-term client relationships, along with upselling and cross-selling.

• Capability to contribute to and lead a global business development strategy.

• Experience in identifying growth opportunities and developing scalable sales strategies across various regions.

• Proficient in selling multi-service or solution-based offerings that cater to diverse customer needs.

• Established professional network within retailers and/or consumer brands in Europe is preferred.

• Experience negotiating Global Master Agreements/Global Frame Agreements is essential.

• Background in selling to multinational or cross-border markets.

• Experience working with international stakeholders and coordinating efforts across regions or service lines.

• Proven ability to thrive in fast-paced, target-driven environments while managing multiple opportunities and priorities.

• Experience in the TIC sector is advantageous.

• Fluency in English is required; proficiency in additional European languages is a significant advantage.

🏝️ Benefits

• SGS university and Campus offering continuous learning opportunities.

• Access to a benefits platform.

• Hybrid working model.

• Supportive and inclusive work environment.

• Opportunities for professional growth and personal development.

• Multinational work environment with colleagues from various continents.