Business Development, Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Perform outbound prospecting targeting retail and fashion businesses throughout the US market.

• Engage with potential companies daily by utilizing a structured outreach methodology.

• Implement multi-channel outreach campaigns via email and phone communications.

• Arrange qualified sales meetings for senior leadership personnel.

• Keep precise records of outreach efforts and meeting results.

• Adhere to established outreach protocols and sales procedures.

• Create prospect lists utilizing company-provided sales tools following the onboarding phase.

• Oversee US customer service emails.

• Address client questions regarding shipment status, delays, or customs concerns.

• Coordinate with DHL, UPS, FedEx, and clients to deliver timely updates or requested information.

• Maintain a 30-minute service level agreement (SLA) for responding to customer requests, excluding premium clients.

• Communicate effectively and empathetically while resolving issues to ensure client satisfaction.

⛳️ Requirements

• A minimum of 2–3 years experience in logistics, particularly with DHL, UPS, or FedEx.

• Prior experience in outbound sales, business development, account management, or customer success.

• Proven customer service and administrative skills.

• Excellent written and verbal communication abilities.

• Advanced Excel skills; highly organized with a strong attention to detail.

• Familiarity with Slack for internal communication.

• Experience with CRM or sales engagement platforms.

• Understanding of lead generation and prospect research techniques.

• Proficient in Microsoft Excel or Google Sheets for cost analysis and data tracking.

• Experience supporting customers in the retail, fashion, or e-commerce sectors is advantageous.

• Must currently reside in the Philippines and be legally permitted to work there.

• A reliable computer, high-speed internet connection, and a quiet, dedicated workspace prepared for remote work.

🏝️ Benefits

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Lead (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs