Business Analyst, Renewal Desk

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of and oversee the entire renewal lifecycle for a range of legal software products, such as Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence.

• Generate and present precise, competitive pricing proposals for renewals.

• Actively manage customer communications regarding upcoming renewals.

• Work collaboratively with Account Management, Account Specialists, and Customer Success Managers.

• Recognize and communicate renewal risks and opportunities to internal teams.

• Serve as the authority on legal software contracts and pricing matters.

• Be the primary point of contact for customers concerning contractual and pricing inquiries related to renewals.

• Lead and guide renewal negotiations following established playbook strategies.

• Create innovative, tailored solutions for complex or escalated situations.

• Continuously enhance and refine processes and tools to scale the renewal function and boost efficiency.

⛳️ Requirements

• 3–5 years of experience in renewals, sales operations, contract management, or business analysis, ideally in a SaaS or legal technology setting.

• Familiarity with legal software platforms or enterprise software contracts is highly desirable.

• Proficient in using CRM tools (e.g., Salesforce) and contract management systems.

• Strong analytical abilities to construct and interpret pricing models and renewal data.

• Exceptional communication and interpersonal skills, comfortable engaging with customers and internal stakeholders at all levels.

• Proactive, solutions-focused mindset with a strong sense of accountability.

• Capability to manage multiple priorities and deadlines in a dynamic environment.

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.

• Previous experience managing renewals for legal or compliance software.

• Comfort in facilitating negotiations and handling escalated or complex customer situations.

• Proven track record of developing or enhancing operational processes.

🏝️ Benefits

• Flexible work arrangements, allowing work from anywhere for up to 8 weeks each year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement program.

• Employee incentive initiatives.

• Resources for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects and involvement in ESG initiatives.

• Comprehensive health, dental, vision, disability, and life insurance programs.

• Competitive 401k plan with company matching.

• Generous vacation, sick, and safe paid time off.

• Paid holidays, including two company mental health days off.

• Parental leave provided.

• Sabbatical leave options.

• Optional hospital, accident, and sickness insurance fully paid by the employee.

• Optional life and AD&D insurance fully paid by the employee.

• Flexible Spending and Health Savings Accounts available.

• Fitness reimbursement program.

• Employee Assistance Program offered.

• Group Legal Identity Theft Protection benefit fully paid by the employee.

• Access to a 529 Plan.

• Commuter benefits available.

• Adoption & Surrogacy Assistance provided.

• Employee Stock Purchase Plan available.

• Annual Bonus based on a combination of enterprise and individual performance may be available.