Business Analyst – PFME, Brand Planning

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Provide support for applications and processes related to PFME (Planning for Marketing Expenditure) and Brand Planning in North America.

• Assist with daily operations, incident and defect management, testing activities, access management, process documentation, and project initiatives.

• Support Brand Planning processes, marketing investments, budget management (WBS Management), approval workflows, financial planning, and market period closing (PEC).

• Document business processes and maintain existing documentation.

• Identify opportunities for process improvement and operational efficiency.

• Assist in preparing the business for new functionalities and system versions.

• Support Brand Planning projects and business transformation programs.

• Prepare, coordinate, and execute testing activities; prepare test data, track defects, communicate with users, and assist with validations.

• Coordinate with business users during testing cycles and implementations.

• Track actions, risks, and dependencies related to projects.

• Provide support during go-live and hypercare phases.

• Assist with user onboarding, coordinate access requests, and profile assignments.

• Maintain profile templates and access governance processes, coordinating changes with Market Role Coordinators.

• Support Brand Next implementations and organizational changes.

• Develop and maintain user guides, training materials, and process documentation.

• Assist in user onboarding, knowledge transfer, and end-user training.

• Maintain repositories of documentation and operational procedures.

• Promote knowledge sharing and continuous learning within the team.

⛳️ Requirements

• 1 to 3 years of experience as a Business Analyst, Functional Analyst, Application Analyst, or in a similar role.

• Experience with SAP SD, SAP CRM, and/or similar commercial planning applications.

• Experience providing support to business users, documenting requirements, and coordinating operational activities.

• Familiarity with a ticket management platform and practical knowledge of ITIL-based service management processes, including incident, service request, problem, change, and defect management.

• Strong analytical, organizational, and problem-solving skills.

• Ability to coordinate activities among multiple stakeholders and teams.

• Good verbal and written communication skills in English (mandatory).

• Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Teams.

• Experience with business processes related to planning, budgeting, marketing, sales, or finance (preferred).

• Experience providing support for testing activities and business users (preferred).

• Familiarity with user access management (preferred).

• Experience in the Consumer Packaged Goods (CPG) sector (preferred).

• Experience working with global or regional teams (preferred).

• Ability to participate confidently in meetings, create documentation, and communicate effectively with regional and global stakeholders (preferred).

• Basic knowledge of project execution processes and change management practices (preferred).

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.