Business Analyst III, Contract Talent

This is a fully remote position, open to applicants in California.

📋 Description

• Lead efforts in business analysis, developing definitions for business requirements and identifying features.

• Recognize opportunities to bridge gaps, optimize processes, enhance efficiency and quality, reduce costs, eliminate waste, support audit controls and compliance, educate clients, improve communication, and boost client satisfaction.

• Collaborate with subject matter experts to convert customer needs into business requirement documentation.

• Partner with vendors and IT to evaluate solutions, conduct fit/gap analyses, and provide recommendations to senior management.

• Mentor team members to enhance their skills and knowledge.

• Evaluate the impact on existing and future business processes and systems, including upstream and downstream effects.

• Create advanced reports and dashboards to facilitate informed decision-making.

• Act as a liaison between IT, Corporate Services departments, and field locations.

• Engage with impacted and interested parties within Corporate Services, Protiviti, and field locations.

• Gather input from internal and external clients regarding processes, procedures, and technology.

• Conduct management training sessions pertaining to system enhancements and modifications to processes, procedures, or policies.

• May visit field locations to conduct or facilitate management training on system enhancements, auditing, compliance, or process changes.

• Ensure exceptional customer service for both internal and external customers.

• Facilitate stakeholder and end-user meetings to collect feedback on potential solutions.

• Perform basic configurations in non-production platform instances to illustrate potential solutions.

• Suggest fundamental functional solutions based on business and platform comprehension.

• Spearhead process optimization initiatives and assist in change management efforts.

• Serve as a trusted advisor, aligning business needs with technical solutions.

⛳️ Requirements

• Associate's degree or Certification in a related field or equivalent experience.

• Over 3 years of experience in a business functional area.

• More than 5 years of experience with Business Applications.

• Proficiency in the MS Office Suite.

• Comprehensive experience with the Software Development Life Cycle (SDLC).

• Capability to document process and data flows effectively.

• Extensive knowledge of multiple enterprise applications.

• Familiarity with various project management methodologies.

• Functional knowledge of Salesforce and the ability to align its capabilities with business challenges.

• Strong communication skills to interact with customers of varying expertise levels.

• Proficient in conveying complex business information to partners and stakeholders.

• Ability to articulate intricate business processes to technical resources.

• Skilled in creating detailed process flow diagrams or flowcharts.

• Competence in gathering and documenting requirements and validating observations with business owners, stakeholders, and senior management.

• Ability to conduct fit/gap analysis on medium to large project initiatives.

• Proficient in writing complex queries and reports.

• Capable of developing and managing multiple enterprise-wide project plans while meeting deadlines and deliverables.

• Ability to execute tasks based on directions from a senior team member.

• Successful completion of a background check is required.

• Must obtain admin-level platform certification.

🏝️ Benefits

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• Disability insurance.

• Eligibility to enroll in the company 401(k) plan.