Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate effectively with business stakeholders and cross-functional teams, such as Sales, Customer Service, Finance, IT, and Warehouse, to enhance daily operations and drive business value.

• Collect business requirements, perform needs assessments, and formulate functional specifications.

• Act as a bridge between development teams and both internal and external customers or end users.

• Articulate requirements through various documentation formats including specifications, statements of work, project plans, and more.

• Work alongside developers, quality assurance teams, and users to test processes, ensuring functionality and user acceptance.

• Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and other relevant business analysis documentation.

• Convert business needs into functional specifications for system enhancements and workflow modifications.

• Document both current and future state process maps, data flows, and system interactions.

• Develop and maintain documentation regarding business processes, system configurations, and training materials.

• Troubleshoot user issues and escalate concerns as necessary.

• Support project planning, execution, and closure activities.

• Work collaboratively with cross-functional teams to effectively implement processes.

• Execute data and transactional analysis to uncover trends, patterns, gaps, and opportunities for improvement impacting Order-to-Cash (O2C) performance.

• Ensure compliance with applicable regulations and healthcare industry standards throughout processes.

• Provide hands-on assistance for business systems focused on order processing and customer fulfillment.

• Aid in configuration updates and operational tasks as required.

• Analyze workflows and propose enhancements to improve accuracy, speed, and customer experience.

• Support business teams during system testing and validation phases.

• Construct and maintain operational reports and dashboards for insights.

• Engage in system enhancements, requirement validations, User Acceptance Testing (UAT) support, and monitoring during go-live phases.

• Facilitate integrations with third-party vendors and internal development teams.

• Develop user guides, process documentation, and training materials for end users.

• Educate end users on new functionalities and system updates.

⛳️ Requirements

• Strong comprehension of Order-to-Cash processes, including order management, billing, collections, and revenue recognition.

• Familiarity with healthcare applications, SQL, and project management methodologies.

• Excellent communication abilities with both technical teams and business users.

• Detail-oriented with robust organizational skills and the capacity to handle multiple priorities simultaneously.

• Proficient in analyzing complex problems, identifying root causes, and devising effective solutions.

• Strong analytical and problem-solving capabilities.

• Ability to work autonomously while also collaborating within a team environment.

• Minimum of 3 years’ experience as a business analyst, ideally within the healthcare sector or a related field.

• At least 3 years of experience in Order-to-Cash processes and applications in healthcare.

• Bachelor’s degree in Business, Information Systems/MIS, or a related discipline.

• Experience utilizing Agile project management methodologies.

• Proficiency with ServiceNow Agile, Jira, and Excel.

• Capability to meet specified physical requirements, which include standing, walking, sitting, reaching, and occasionally lifting or moving items weighing up to 15 pounds.

• Close vision, depth perception, the ability to adjust focus, and no color vision deficiency.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Generous paid time off and holiday policies.