Senior Business Analyst, CRM

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Serve as the Business Analyst for intricate, multi-country Veeva CRM projects throughout Europe.

• Establish benchmarks for requirements quality and solution design.

• Collaborate with business stakeholders from various European markets to comprehend their goals, challenges, and processes.

• Facilitate requirements-gathering workshops and convert business needs into functional requirements and user stories.

• Design future-state business processes and suggest Veeva CRM best practices while considering country-specific regulatory and commercial aspects.

• Partner with Solution Architects, Configuration Consultants, and Developers to provide scalable solutions.

• Create and verify business requirements, process flows, functional specifications, and project documentation.

• Assist in solution design across Veeva CRM capabilities, including Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align.

• Evaluate business data, KPIs, and operational metrics to uncover opportunities for process enhancement and standardization.

• Plan and oversee User Acceptance Testing, which includes test scripts, coordination, defect management, and business approval.

• Collaborate with Project and Program Managers to oversee scope, prioritize requirements, resolve issues, and ensure successful delivery.

• Aid in data migration validation, integration testing, deployment, and post-launch activities.

• Foster client-stakeholder relationships and serve as a trusted senior advisor throughout the implementation process.

• Promote continuous improvement initiatives within the European CRM practice.

• Participate in business development efforts, including scoping support and proposal contributions.

⛳️ Requirements

• Over 10 years of Business Analyst experience in enterprise software implementations.

• More than 7 years of hands-on experience with Veeva CRM in the Life Sciences sector.

• Comprehensive understanding of European pharmaceutical commercial business processes, including Sales, Medical, and Commercial Operations across various EU markets.

• Experience with one or more Veeva CRM modules, such as Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, and Medical CRM.

• Proven history of serving as the senior or lead Business Analyst on complex, multi-country CRM projects.

• Experience in conducting workshops, documenting requirements, and engaging directly with business stakeholders across diverse European markets and languages.

• Strong knowledge of Agile and traditional project delivery methodologies.

• Experience in supporting UAT, defect management, and production releases across multiple simultaneous engagements.

• Familiarity with EU regulatory frameworks pertaining to CRM data and HCP engagement, such as GDPR, EFPIA Code, and country-specific pharma codes.

• Exceptional analytical, communication, and problem-solving abilities.

• Capacity to manage multiple priorities across concurrent European projects in a dynamic consulting environment.

• Veeva CRM Administrator Certification is preferred.

• Experience with Vault CRM migration projects is preferred.

• Knowledge of Veeva Network, OpenData, Nitro, PromoMats, or Vault Platform is preferred.

• Experience with MuleSoft, Boomi, or Workato is preferred.

• Familiarity with GxP validation and Computer System Validation (CSV) is preferred.

• ITIL or managed services experience is preferred.

• Proficiency in a second European language in addition to English is preferred.

🏝️ Benefits

• Opportunities for internal growth.

• A workplace that promotes equal opportunity and is dedicated to diversity and inclusion.