Business Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Convert product requirements into concise, testable user stories.

• Collaborate with the Product Manager to refine features into actionable tasks.

• Act as the Product Manager's primary delivery partner and the first point of contact for developer inquiries regarding requirements.

• Provide support for one to three product lanes encompassing both Core and Growth products.

• Suggest priorities, scope, and release timing while the Product Manager ultimately makes the final decision.

• Decompose features into manageable user stories with Given/When/Then business acceptance criteria.

• Collaborate with the tech lead on technical specifications and implementation strategies.

• Ensure stories fulfill the Definition of Ready prior to entering a sprint.

• Gather and document data mappings, business rules, process flows, integrations, and partner specifications.

• Organize and prioritize stories within feature backlogs and split larger features into individual sprint stories.

• Facilitate weekly backlog reviews on Fridays and manage the Azure DevOps backlog.

• Represent the Product Manager during Monday planning sessions and standups, including presenting written sprint objectives for Bangkok pods.

• Address developer inquiries regarding requirements within one business day.

• Review completed stories against acceptance criteria and approve them.

• Plan, coordinate, and oversee User Acceptance Testing with clients and partners.

• Investigate and document bugs, including reproduction steps and expected behaviors.

• Capture client requests and support patterns, directing them to the Product Manager's intake queue.

• Assist clients and partners during onboarding for new releases.

• Develop support documentation and train Evention Support and Client Success teams on new product functionalities.

• Utilize AI tools daily to draft user stories, acceptance criteria, and test cases while ensuring quality of output.

• Direct an AI coding agent for minor, approved Core enhancements, with oversight from the tech lead for pull request reviews.

• Raise scope changes, conflicting priorities, out-of-feature client requests, and release risks to the Product Manager.

⛳️ Requirements

• Over 3 years of experience as a business analyst or product owner for a B2B SaaS product within an agile team.

• Demonstrated capability to write clear, testable user stories and acceptance criteria, as well as to break down larger features into sprint-sized tasks.

• Proficiency in SQL and the ability to interpret data mappings, REST APIs, and integration specifications (CSV, JSON, XML).

• Experience in leading User Acceptance Testing and working closely with clients and partners.

• Practical experience with Azure DevOps or a comparable backlog management tool like Jira.

• Regular use of AI tools for writing, analysis, and test design.

• Ability to work remotely across various time zones, including collaboration with an offshore team in Bangkok.

• Exceptional written and verbal communication skills, with sound judgment regarding when to escalate matters to the Product Manager.

• Preferred: background in hospitality technology, restaurants, retail, payments, or fintech.

• Preferred: familiarity with reconciliation, settlement, gratuity, or cash management workflows.

• Preferred: exposure to POS systems, property management systems, OTA platforms, or payment processors.

• Bachelor's degree in business, information systems, computer science, or a related field (preferred).

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a swiftly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Career advancement and development opportunities.

• Remote position.