Lead Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Mentor, coach, and provide support to Business Systems Analysts across various experience levels.

• Assist in the onboarding process for new team members alongside the Training and Onboarding Supervisor.

• Guide colleagues in navigating complex business analysis challenges, addressing process inefficiencies, and resolving execution-related issues.

• Foster a culture of knowledge sharing and continuous development.

• Act as a functional leader by exerting influence without having direct supervisory authority.

• Oversee time tracking, service levels, sprint performance, backlog health, team capacity, workload distribution, and overall bandwidth.

• Identify resource limitations, delivery risks, and potential bottlenecks.

• Offer insights and recommendations to leadership for prioritization and strategic decision-making.

• Conduct quality oversight on business requirements, Jira tickets, and associated documents.

• Advocate for standardized tools, documentation practices, workflows, and best practices.

• Collaborate with stakeholders to enhance operational efficiency and deliver high-quality outcomes.

• Detect and implement improvements in quality and efficiency across business systems and workflows.

• Propel the continuous enhancement of standard operating procedures.

• Assess workflow effectiveness and propose enhancements.

• Create, maintain, and improve training resources for Business Systems Analysts.

• Collaborate with Product Owners, Engineering, QA, and Business Stakeholders.

• Support alignment between Product Support and project delivery priorities.

• Enhance team effectiveness, consistency, and delivery results.

⛳️ Requirements

• Proficient in Jira, Microsoft Office tools, and related business systems.

• Experience with insurance and operational systems is preferred.

• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization.

• Familiar with automation tools and platforms aimed at increasing efficiency and minimizing manual tasks.

• Foundational understanding of AI, with the ability to utilize AI tools to improve analysis, documentation, and process outcomes.

• Preferred qualifications include Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.).

• Capacity to perform each essential duty successfully.

• Strong leadership and collaboration skills.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts