Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Analyze workflows within the court system, operational procedures, and judicial processes to pinpoint areas for enhancement.

• Document both current and future business processes, functional requirements, and system interactions.

• Convert operational needs into actionable requirements tailored for Product and Engineering teams.

• Perform data analysis and research to support the design, configuration, and decision-making processes for solutions.

• Interact directly with customers throughout the stages of discovery, configuration, testing, and deployment.

• Conduct requirements workshops, stakeholder interviews, and process review sessions with court staff.

• Provide expert consultation, subject-matter expertise, and best-practice recommendations to clients and internal teams.

• Assist with user acceptance testing, validate system configurations, and support rollout activities.

• Collaborate with Product and Engineering teams to ensure that requirements are comprehended and accurately executed.

• Create user stories, acceptance criteria, and supplementary documentation in JIRA.

• Generate process maps, requirements specifications, and training materials.

• Effectively communicate complex concepts to both technical and non-technical audiences.

• Deliver demonstrations and training for clients on the Court Case Management Application.

• Undertake additional duties as assigned.

⛳️ Requirements

• Preferred Bachelor's Degree or an equivalent level of relevant experience required.

• Minimum of 3 years of experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position.

• Familiarity with judicial or government software applications.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or enterprise system rollouts.

• Strong problem-solving abilities coupled with a proactive, customer-oriented approach.

• In-depth understanding of court processes, including specific terminology used in the domain.

• Excellent analytical skills with a keen attention to detail.

• Capacity to manage multiple priorities at once.

• Exceptional verbal and written communication skills.

• Strong skills in active listening.

• Ability to work collaboratively with clients and colleagues.

• Proven proficiency in Microsoft Office applications; advanced skills in Excel are preferred.

• Experience with Jira, Monday, and Confluence.

• Capability to learn and effectively utilize various internal software applications.

• Ability to work independently with minimal supervision as well as within a team structure.

• Capacity to multitask in a fast-paced setting.

• Willingness to work overtime when necessary to meet project deadlines.

• Ability to travel up to 50%.

• Reliable high-speed internet connection for a remote working setup.

• Must be able to remain stationary for most of the workday.

• Regularly operates a computer and other office productivity machinery.

• Frequent communication via telephone and Teams.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Reliable high-speed internet for remote work.