Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Evaluate court workflows, operations, and related judicial processes to pinpoint areas for enhancement.

• Document both current and future business processes, functional requirements, and system interactions.

• Convert operational needs into actionable specifications for the Product and Engineering teams.

• Perform data analysis and research to back solution design, configuration, and decision-making.

• Interact directly with customers during the discovery, configuration, testing, and deployment phases.

• Lead requirements workshops, stakeholder interviews, and process review sessions with court personnel.

• Offer expert guidance, subject-matter knowledge, and best-practice recommendations to clients and internal teams.

• Assist with user acceptance testing, validate system configurations, and support rollout activities.

• Work closely with Product and Engineering teams to ensure that requirements are accurately understood and implemented.

• Create user stories, acceptance criteria, and relevant documentation in JIRA.

• Generate process maps, requirements specifications, and training materials.

• Convey complex concepts to both technical and non-technical audiences.

• Provide demonstrations and training on the Court Case Management Application to clients.

• Perform additional duties as assigned.

• Support, enhance, and implement Court Case Management software solutions for courts.

• Manage multiple concurrent projects and customer-facing engagements.

⛳️ Requirements

• Bachelor's Degree preferred, or an equivalent amount of relevant experience required.

• Over 3 years of experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position.

• Familiarity with judicial or government software applications.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or the rollout of enterprise systems.

• Strong problem-solving abilities with a proactive, customer-oriented approach.

• Extensive knowledge of court processes, including domain-specific terminology.

• Excellent analytical and detail-oriented skills.

• Capacity to manage multiple priorities at once.

• Superior verbal and written communication abilities.

• Strong active listening skills.

• Ability to collaborate effectively with clients and colleagues.

• Proven proficiency in Microsoft Office applications; advanced Excel skills preferred.

• Experience or proficiency with Jira, Monday, and Confluence.

• Capability to learn and effectively utilize multiple internal software applications.

• Ability to work independently with minimal supervision as well as within a team.

• Ability to multitask and perform effectively in a fast-paced setting.

• Willingness to work overtime when necessary to meet project deadlines.

• Ability to travel up to 50% of the time.

• Reliable high-speed internet connectivity for a remote working environment.

• Must be able to remain in a stationary position for the majority of the day.

• Frequently operates a computer and other office productivity equipment.

• Engages in regular communication via telephone and Teams.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Flexible work environment facilitated by the remote arrangement.