Business Analyst

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Acquire a comprehensive understanding of ERP and other systems and processes within designated functional areas and products.

• Propose and implement enhancements to business processes.

• Evaluate the cross-functional implications of business and systems processes.

• Identify and suggest modifications and improvements to processes in collaboration with users.

• Record and illustrate both current and enhanced business processes along with the relevant data.

• Document system knowledge and prepare testing plans for various projects and initiatives.

• Provide system knowledge to both new and existing users.

• Engage with customers and IT Management to discuss, prioritize, and report on application upgrades.

• Keep customers updated on the progress of business analysis tasks.

• Assist users by reporting issues, responding promptly, involving IT resources, documenting resolutions, analyzing request trends, and closing tickets.

• Conduct root cause analysis and support enhancements to processes and systems.

• Facilitate the transfer of system knowledge to super users and help desk support teams.

• Deliver support within the agreed response and resolution timelines.

• Cultivate expertise in agile project management principles and methodologies.

• Oversee project components such as stakeholder status updates, issue tracking, escalation and resolution, and documentation revisions.

• Document business requirements and create user acceptance test objectives, plans, and scripts.

• Carry out system and user acceptance testing.

• Plan and estimate the scope of business analysis work.

• Ensure compliance with business analysis standards and protocols.

• Meet project quality, schedule, and budget commitments.

⛳️ Requirements

• A Bachelor’s degree is required.

• 1-3 years of experience in business analysis.

• 1-3 years of exposure to Enterprise Resource Planning (ERP) systems.

• Strong communication skills suitable for various organizational levels.

• Must possess strong organizational and detail-oriented skills.

• Proficient in Microsoft Excel, Word, Project, and Visio.

• Demonstrated facilitation and negotiation capabilities.

• Ability to thrive in a fast-paced work environment.

• Must successfully pass a pre-employment drug screening.

• Willingness to travel as needed (less than 10%).

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401k match (50% on the dollar up to 7% of employee contribution)

• Potential for commission, bonus, or profit sharing

• Possibility of a sign-on bonus, subject to applicable state and local laws, terms, and conditions, including employment status and length-of-service requirements