Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Assess court workflows, operations, and related judicial processes to pinpoint areas for improvement.

• Document existing and future-state business processes, functional requirements, and system interactions.

• Convert operational needs into actionable requirements for Product and Engineering teams.

• Perform data analysis and research to aid in solution design, configuration, and decision-making.

• Engage directly with customers during discovery, configuration, testing, and deployment phases.

• Facilitate workshops for gathering requirements, conduct stakeholder interviews, and hold process review sessions with court personnel.

• Offer expert guidance, subject-matter expertise, and best-practice recommendations to clients and internal teams.

• Assist with user acceptance testing, validate system configurations, and support rollout activities.

• Collaborate with Product and Engineering teams to ensure requirements are comprehended and implemented correctly.

• Create user stories, acceptance criteria, and supporting documents in JIRA.

• Generate process maps, requirements specifications, and training materials.

• Convey complex concepts to both technical and non-technical audiences.

• Provide demonstrations and training to clients regarding the Court Case Management Application.

• Execute other assigned duties as required.

• Support, enhance, and implement Court Case Management software solutions for courts.

• Lead business analysis initiatives across multiple concurrent projects.

⛳️ Requirements

• Bachelor’s Degree preferred, or equivalent relevant experience required.

• 3+ years of experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position.

• Familiarity with judicial or government software applications.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or enterprise system rollouts.

• Strong problem-solving skills with a proactive, customer-centric approach.

• Comprehensive understanding of court processes, including domain-specific terminology.

• Strong analytical skills with attention to detail.

• Capability to manage multiple priorities at once.

• Exceptional verbal and written communication abilities.

• Strong active listening skills.

• Ability to work collaboratively with clients and colleagues.

• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills are preferred.

• Experience with Jira, Monday, and Confluence.

• Capacity to learn and effectively utilize multiple internal software applications.

• Ability to work independently with minimal supervision and as part of a team.

• Ability to multitask and perform effectively in a fast-paced setting.

• Willingness to work overtime when necessary to meet project deadlines.

• Ability to travel up to 50%.

• Reliable high-speed internet access for a remote work environment.

• Must be able to remain in a stationary position for most of the day.

• Frequently operates a computer and other office productivity machinery.

• Regular communication via telephone and Teams.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Flexible and innovative work atmosphere.

• Equal Opportunity Employer.