Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Analyze workflows, operations, and judicial processes within the court system to pinpoint areas for enhancement.

• Document both current and future business processes, functional requirements, and system interactions.

• Convert operational needs into clear, actionable requirements for the Product and Engineering teams.

• Conduct data analysis and research to bolster solution design, configuration, and decision-making.

• Engage directly with clients throughout the phases of discovery, configuration, testing, and deployment.

• Facilitate workshops for requirements gathering, stakeholder interviews, and review sessions with court staff.

• Offer expert advice, subject-matter expertise, and best-practice recommendations to both clients and internal teams.

• Assist with user acceptance testing, validate system configurations, and support rollout activities.

• Collaborate with Product and Engineering teams to ensure that requirements are clearly understood and accurately implemented.

• Create user stories, acceptance criteria, and relevant documentation within JIRA.

• Develop process maps, requirements specifications, and training resources.

• Convey complex concepts to both technical and non-technical audiences.

• Provide demonstrations and training for clients on the Court Case Management Application.

• Carry out additional duties as assigned.

⛳️ Requirements

• Preferred Bachelor’s Degree or an equivalent amount of relevant experience is required.

• A minimum of 3 years of experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position is necessary.

• Familiarity with judicial or government software applications is required.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or enterprise system rollouts is essential.

• Strong problem-solving abilities and a proactive, customer-centric mindset are required.

• In-depth knowledge of court processes, including terminology specific to the domain.

• Strong analytical skills with a focus on detail.

• Capability to manage multiple priorities at once.

• Excellent verbal and written communication skills are a must.

• Strong active listening abilities.

• Ability to collaborate effectively with clients and colleagues.

• Demonstrated proficiency in Microsoft Office applications, with advanced Excel skills preferred.

• Familiarity with Jira, Monday, and Confluence.

• Capability to learn and efficiently use various internal software applications.

• Ability to work independently with minimal supervision and within a team framework.

• Capacity to multitask and perform effectively in a fast-paced environment.

• Willingness to work overtime as needed to meet project deadlines.

• Ability to travel up to 50% of the time.

• A reliable high-speed internet connection is required for remote work.

• An at-home noise level that is typically moderate.

• Must be able to remain in a stationary position for a majority of the day.

• Frequently operate a computer and other office productivity equipment.

• Regular communication through telephone and Teams is expected.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Equal Opportunity Employer.