This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the expert on Business AI Cloud functionalities, encompassing data, knowledge, models, and agents.

• Convert client business needs into agent designs and platform settings utilizing the no-code Agent Builder and visual workflow tools.

• Adjust and optimize preconfigured Business AI Suite agents for client workflows, which include conversation flows, prompts, and escalation procedures.

• Develop and sustain knowledge bases by curating content, setting up retrieval systems, and evaluating answer quality using evidence and guardrail features.

• Facilitate product demonstrations, user training sessions, and adoption workshops for enterprise client teams.

• Review existing client configurations and propose enhancements to containment, accuracy, and return on investment.

• Keep up-to-date with the client's product roadmap and industry developments in agentic and conversational AI.

⛳️ Requirements

• 0 to 5 years of experience in SaaS implementation, product consulting, business analysis, or customer experience technology.

• Recent graduates must possess relevant AI or cloud certifications and exhibit a solid grasp of AI concepts, including LLMs, knowledge retrieval/RAG, and AI agents.

• Practical experience in configuring workflows, rules, or reporting dashboards within enterprise SaaS platforms.

• Familiarity with contact center and customer experience operations, including agent assist, self-service, and quality management, is a plus.

• Strong analytical abilities, with a talent for transforming business objectives into agent and workflow designs.

• Outstanding presentation and stakeholder management skills.