Build & Release Support Engineer, CI/CD

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Deliver frontline technical assistance for customer build, release, and CI/CD systems.

• Manage Slack conversations and tickets, maintaining an approximately even split.

• Diagnose build failures, pipeline issues, dependency conflicts, and configuration mistakes.

• Troubleshoot complex problems related to builds, packaging, artifacts, and deployment orchestration.

• Examine Maven builds, Java compilation, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines.

• Offer structured support during incidents.

• Conduct thorough analyses of issues prior to escalation.

• Collect logs, reproduction steps, build metadata, and context for escalation tickets.

• Update and enhance FAQs and internal documentation.

• Develop problem-solution one-pagers for recurring challenges.

• Record newly resolved issues.

• Manage multiple developer queries and tickets simultaneously.

• Attend weekly team meetings to review escalated tickets.

• Assist developers throughout global engineering teams and help sustain developer velocity.

⛳️ Requirements

• 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development.

• Proficient in Git and experienced with GitHub.

• Expertise in CI/CD tools, including Jenkins, GitHub Actions, or GitLab CI.

• Solid foundation in Build and Release engineering principles.

• Familiarity with Maven and Java build tools.

• Understanding of the software supply chain lifecycle.

• Background in supporting artifact repositories like Artifactory or Nexus.

• Experience with Spinnaker or similar deployment orchestration tools.

• Strong problem-solving skills.

• Excellent written and verbal communication skills.

• Understanding of the Software Development Life Cycle (SDLC).

• Proficient in Unix and Linux command-line environments.

• Scripting experience with Python or Bash.

• Knowledge of containers, including Docker or Kubernetes.

• Experience with build tools such as Maven or Gradle, as well as artifact management systems.

• Nice-to-have: familiarity with monitoring tools like Prometheus/Grafana.

• Nice-to-have: previous SRE experience.

• Lack of CI/CD experience or ineffective communication skills may disqualify candidates.

🏝️ Benefits

• Ongoing learning and rapid skill development.

• Practical technical problem-solving opportunities.

• Directly assist in unblocking developers within a global organization.

• Remote-first culture based on trust.

• High degree of autonomy and respect for your time.

• Exposure to various clients and modern systems.

• Engagement with meaningful and impactful technical challenges.