Broker Experience Associate

This is a fully remote position, open to applicants in New Jersey, +5 more states.

📋 Description

• Manage broker inquiries through email and phone with professionalism and promptness.

• Handle refunds or credits and oversee seller payment withholding.

• Resolve issues between buyers and sellers, de-escalating situations when necessary.

• Gain proficiency in broker software and perform administrative updates as required.

• Recognize areas for operational enhancement and offer constructive feedback on potential solutions.

• Support the mapping team with venue mapping corrections as assigned.

⛳️ Requirements

• Candidates must reside in New York, New Jersey, North Carolina, Texas, Tennessee, or Oregon.

• This is a full-time role requiring 40 hours per week across 5 days, including weekends and occasional evenings.

• A minimum of 1+ years in customer service, sales, or client relations is required.

• A Bachelor’s Degree is preferred.

• Exceptional written and verbal communication abilities are essential.

• Must be technologically proficient.

• Strong multitasking skills are crucial.

• Familiarity with live event ticketing software is a plus.

• Proficient in using Zendesk (or similar tools).

• Proficient in G-Suite applications.

• Proficient in Microsoft Excel.

🏝️ Benefits

• Health Care Plan (including Medical, Dental & Vision).

• Retirement Plan Contributions (401k, IRA).

• Life Insurance options (Basic, Voluntary & AD&D).

• Paid Time Off for Vacation, Sick days & Holidays.

• Family Leave policies (Maternity, Paternity).

• Opportunities for Training & Development.

• A monthly stipend of $100 to attend live events.