Branch Support Analyst

This is a fully remote position, open to applicants in District of Columbia, +4 more states.

📋 Description

• Deliver real-time transactional assistance through communication tools for designated branches.

• Conduct remote control reviews of significant transactions that necessitate supervisory oversight.

• Promote the utilization of computer-assisted evaluation tools and methods to enhance quality-control efficiency.

• Implement the core review curriculum in alignment with productivity standards.

• Execute centralized control activities on an ad-hoc basis as directed by management.

• Offer performance feedback to Branch Managers and branch personnel.

• Engage in branch management routines, including branch huddles and Area & Market key focus discussions.

• Assess the consistency and effectiveness of branch processes within the scope of quality control.

• Evaluate risks in business decisions and ensure compliance with relevant laws, rules, regulations, and policies.

• Identify, manage, and report control issues transparently while protecting Citi, its clients, and assets.

⛳️ Requirements

• A minimum of 2 to 5 years of pertinent experience.

• Comprehensive knowledge of the activities and control environment in a retail branch.

• Strong organizational and time management abilities, capable of producing quality work under time constraints.

• Exceptional analytical skills and robust decision-making capabilities to evaluate the materiality of reviewed information.

• Proficient computer skills, including significant expertise with branch-specific systems and Microsoft Office applications.

• Outstanding written and verbal communication skills, with a proven ability to clearly articulate issues.

• Strong interpersonal abilities.

• Bachelor’s degree or equivalent experience.

• Candidates should be located within the Central Southeast Region footprint (FL, DC, MD, VA, or IL).

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan.

• Life, accident, and disability insurance.

• Wellness programs.

• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

• Discretionary and formulaic incentive and retention awards may be available for eligible employees.