Borrower Advocate

This is a fully remote position, open to applicants in Arizona, +23 more locations.

📋 Description

• Act as the main contact for borrowers requiring assistance.

• Offer guidance throughout the loan process.

• Ensure professional, empathetic, and consistent communication.

• Foster trust and maintain strong relationships with borrowers.

• Provide timely updates on loan status and address any outstanding issues.

• Support Zippy’s digital lending services for manufactured homes and insurance.

⛳️ Requirements

• Exceptional customer service and relationship-building capabilities.

• Outstanding verbal and written communication skills.

• Proficient in problem-solving and conflict-resolution.

• Strong attention to detail and organizational abilities.

• Capacity to manage confidential and sensitive information.

• Must reside in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Wisconsin.

• Employment eligibility is contingent upon E-Verify confirmation.

🏝️ Benefits

• Competitive salary with the potential for annual bonuses and variable pay.

• Stock/equity options available for all employees.

• Flexibility to work remotely from home.

• Comprehensive medical, dental, and vision insurance.

• Company-subsidized short-term disability, long-term disability, and life insurance.

• Medical and dependent care flexible spending accounts (FSAs).

• Support for training and licensing.

• Generous paid time off policy.

• Wellbeing resources including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and Sequoia Wellbeing Programs.

• Paid parental leave provided.

• Dedicated No Meeting Wednesdays.

• Active remote community through Slack.

• Opportunities for career growth and internal promotions.

• Collaborative and supportive work culture.

• Guidance, mentorship, and support from leadership.

• Commitment to diversity and inclusion initiatives.

• Engage in meaningful work that enhances the affordability of manufactured homes.

• Competitive pay structure.