Bodily Injury Adjuster – Represented Third Party Casualty

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate moderate to complex casualty claims that include both single and multi-car accidents, as well as represented moderate or major claims.

• Manage specialized claims that are complex or highly complex, such as business interruption, loss of income, and Errors and Omissions policies.

• Supervise investigations related to liability and bodily injury.

• Conduct recorded statements.

• Address loss of use claims.

• Process payments to the relevant parties.

• Negotiate and resolve bodily injury matters, or escalate unresolved issues as necessary.

• Summarize documents and input notes into the claims system.

• Handle, research, and resolve intricate customer communications, concerns, conflicts, and issues.

• Review medical reports for the evaluation of claims settlements.

• Investigate, respond to, or engage in complaints or investigations from the Department of Insurance.

• Negotiate and settle claims in accordance with best practices of the business unit.

• Establish and update initial reserves, document the rationale, and maintain summary notes on claims.

• Assess coverage limits and claim values in complex cases involving one or more claimants.

• Document claim files with notes, evaluations, and decision-making processes.

• Primarily manage represented claims for NJ, NY, and PA.

⛳️ Requirements

• Prior experience in handling represented casualty claims is mandatory.

• Preferred claims experience in at least one of the following states: NY, NJ, PA, FL, VA, or NC.

• A minimum of 2-5 years of experience in moderate to complex Bodily Injury claim handling is required.

• Excellent communication skills, particularly over the phone.

• Capability to work independently and remotely while effectively managing time.

• Familiarity with insurance policies, coverage, and liability determination is essential.

• Strong critical thinking and problem-solving abilities.

• Awareness of innovative tools and platforms for efficient claims evaluation.

• Home office setup with a dedicated, private workspace that is free from distractions.

• Minimum internet bandwidth of 50 MB down and 5 MB up.

• Suitable work surface and seating arrangements.

• Eligibility to work in the United States, excluding California, Alaska, Hawaii, and Washington.

• Successful completion of a background investigation.

• An adjuster and/or appraiser license may be required within 60 days of hire, if applicable.

• Allstate typically does not sponsor employment-based visas for this role.

🏝️ Benefits

• Competitive compensation coupled with support for ongoing development and career growth.

• Flexible scheduling options.

• Time-off policy that promotes work/life balance.

• Initial and continuous training opportunities.

• Comprehensive healthcare benefits package.

• 401K/pension plan.

• Education reimbursement program.

• Technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• $80 monthly reimbursement for connectivity expenses.

• Potential $1,000 Licensing Sign-On Bonus available for candidates with applicable active licenses.