Bodily Injury Adjuster – Represented, Moderate/Complex

This is a fully remote position, open to applicants in Maryland, +2 more states.

📋 Description

• Conduct investigations into automobile accidents involving either single or multiple vehicles that result in property damage and/or bodily injury, with involvement from attorneys and litigation.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver exceptional customer service throughout the claims process.

• Interact with customers and attorneys via voice calls, emails, text messages, and occasionally video conferencing.

• Negotiate fair and prompt injury settlements with customers, vendors, third-party carriers, and claimants.

• Independently investigate casualty claims through comprehensive damage assessments and policy analysis.

• Assess claims settlements using legal standards and business methodologies.

• Utilize estimating tools, job aids, and settlement platforms effectively.

• Apply critical thinking skills to navigate challenging and intricate claims.

• Implement policies in accordance with policy agreements.

• Ensure clear, timely, and accurate documentation of claims within the claims system.

⛳️ Requirements

• Applicants must live in the Eastern or Central time zones.

• Must be a resident of the United States.

• A minimum of 3 years of experience in handling moderate to complex bodily injury claims.

• Prior experience in handling represented third-party casualty claims is preferred.

• Experience with bodily injury claims in Maryland, Virginia, West Virginia, Delaware, or Washington DC is preferred.

• Excellent communication skills, particularly over the phone.

• Capability to work independently and remotely while effectively managing time.

• Knowledge of insurance policies, coverage, and liability assessment.

• Strong critical thinking and problem-solving abilities.

• Familiarity with tools and platforms used for claims evaluation.

• A home office setup with a dedicated, private workspace that is free from distractions.

• Minimum internet speed of 50 MB download and 5 MB upload.

• Suitable work surface and ergonomic seating.

• Must undergo a background investigation.

• An adjuster and/or appraiser license may be required within 60 days of hiring, depending on the office or area.

• Applicants holding active insurance licenses must terminate existing appointments and cannot maintain outside appointments during employment.

• Allstate typically does not sponsor individuals for employment-based visas.

🏝️ Benefits

• A technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• $80 monthly reimbursement for connectivity costs.

• Comprehensive benefits package available from Day 1, covering time off, healthcare, and retirement options.

• 401(k) plan and pension benefits.

• Education reimbursement opportunities.

• Flexible scheduling options.

• Time off policy that promotes work/life balance.

• Initial and ongoing training provided.

• Support for career advancement and continuous development.

• Potential $1,000 Licensing Sign-on Bonus for eligible candidates with applicable active licenses.