Billing Specialist

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Manage incoming customer inquiries via phone and email as the initial point of contact.

• Collaborate with various departments to assist customers and support internal teams.

• Accurately process billing transactions, invoices, credits, and account adjustments within designated timelines.

• Establish and maintain customer accounts within billing systems.

• Review, validate, and audit billing information to ensure accuracy and completeness.

• Investigate and resolve billing discrepancies, payment issues, and customer inquiries.

• Record payments and adjustments to customer accounts.

• Monitor billing reports to identify exceptions or potential concerns.

• Assist with collection-related activities and track payments.

• Collect information from internal departments to address billing issues.

• Maintain precise records and supporting documentation.

• Adhere to company billing policies, procedures, and regulatory requirements.

• Contribute to continuous improvement initiatives aimed at enhancing billing efficiency and accuracy.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma/GED with a minimum of 2 years of billing-related experience, ideally in a customer-facing position.

• Any degree or certification beyond a high school diploma or GED must include at least 1 year of relevant experience.

• Capability to articulate issues, document resolutions, and identify when to escalate matters.

• Strong written and verbal communication skills are essential.

• Proficient accounting, organizational, attention to detail, and time management skills are required.

• Excellent knowledge of computers and software, including Excel, Word, PowerPoint, Outlook, and Oracle.

• Experience in working with customers or vendors to resolve issues with an outstanding customer service record.

• Must pass a pre-employment drug screening.

• Must currently possess authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

🏝️ Benefits

• Minimum of 6.67 hours of paid time off each month.

• Seven paid holidays throughout the calendar year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

• Reasonable accommodations will be provided when requested by a qualified applicant or employee with a disability.