Patient Billing Representative

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Support patients by addressing inquiries related to billing, explanations of benefits (EOB), deductibles, Medicare, and insurance matters.

• Investigate patient accounts and resolve fundamental billing discrepancies.

• Update and maintain accurate insurance information.

• Manage a high volume of calls while delivering empathetic customer service.

• Assist in a significant Epic transition.

⛳️ Requirements

• Minimum of 3 years of experience in healthcare billing or customer service.

• At least 3 years of experience with Epic in revenue cycle or business office operations.

• Excellent communication skills.

• Strong problem-solving capabilities.

• Ability to work independently.

• Must reside in one of the designated states: Arizona, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life and AD&D insurance available for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).