Billing & Reconciliation Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze monthly commission reports from telecommunications carriers and vendor partners.

• Cross-check carrier reports with Salesforce records, customer orders, invoices, and anticipated commission amounts.

• Detect missing, incorrect, or unexpectedly halted commissions.

• Examine and investigate discrepancies highlighted by the internal reconciliation system.

• Keep precise records of commission activity and reconciliations.

• Prepare and submit commission inquiries to carriers, ensuring follow-up until resolution.

• Engage with U.S.-based carrier representatives via email and phone.

• Maintain logs for discrepancies, amounts owed, carrier responses, follow-up dates, statuses, and resolutions.

• Elevate unresolved or significant issues.

• Create monthly commission statements for sales representatives and subagents.

• Calculate payouts in accordance with commission agreements and splits.

• Verify and retain historical records of commission payments and adjustments.

• Address and resolve customer billing disputes and incorrect charges on carrier invoices.

• Organize reports, pinpoint recurring issues and process deficiencies, and suggest improvements for efficiency.

• Adhere to established SOPs and contribute to enhancing reconciliation processes.

⛳️ Requirements

• Experience in accounting, reconciliation, billing, accounts receivable, financial operations, commission accounting, or a related field.

• Solid understanding of fundamental accounting and reconciliation principles.

• Proficient in comparing information across various reports and systems.

• Strong skills in Excel or Google Sheets.

• Capability to organize, review, and accurately analyze large datasets.

• Keen attention to detail with the ability to spot inconsistencies.

• Highly organized with robust follow-up skills.

• Comfortable managing multiple concurrent issues.

• Excellent written and verbal communication skills in English.

• Clear and professional spoken English.

• Ability to communicate directly with U.S.-based representatives through email and phone.

• Capable of clearly articulating billing or commission discrepancies.

• Persistent and comfortable with repeated follow-ups until issues are resolved.

• Able to work independently while adhering to established procedures.

• Preferred experience with telecom or carrier commission reconciliation, AT&T, Spectrum, Comcast, revenue assurance, commission accounting, Salesforce, carrier or vendor portals, billing dispute management, QuickBooks, or CRM-based reconciliation.

🏝️ Benefits

• Opportunities for growth and advancement.

• HMO- Maxicare.