Billing Accountant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle billing inquiries from Sales, Customer Success, and customers located in the US

• Utilize Workday Financials and Salesforce to address billing challenges and proactively mitigate future problems

• Collaborate with colleagues and the Senior Billing Accountant via the established escalation procedure

• Generate subscription invoices as well as one-time invoices

• Review and process requests for credit memos

• Address billing questions from US-based customers through both written and verbal communication in English

• Recognize, diagnose, and resolve customer-related issues

• Work with departments in the US to tackle customer billing concerns

• Assist in logging, categorizing, prioritizing, and tracking incidents using Salesforce Service Cloud

• Ensure complete and accurate records of billing incidents are maintained

• Uphold customer satisfaction and compliance with service level agreements (SLAs)

• Collaborate with team members to guarantee timely responses and solutions

• Share, update, and develop knowledge resources

• Foster a positive team environment and engage in continuous personal development

⛳️ Requirements

• Applicants must be legally eligible to work in Mexico

• Bilingual proficiency in English and Spanish is necessary; strong written and spoken English skills are crucial

• 1–5 years of relevant experience in billing, accounting, or a comparable field

• Solid understanding of billing processes

• Comprehensive knowledge of ticketing systems like Salesforce Service Cloud

• Proficient in billing systems such as Workday Financials and Salesforce CPQ

• Expert grasp of internal billing procedures

• Strong capabilities in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations

• Proficiency in Excel (including pivot tables, formatting, and data merging) for billing reporting and reconciliation

• Comfortable working alongside AI tools like Claude and AI billing agents

• Core working hours should align with US Central or Eastern time zones, requiring a minimum of 6 hours overlap with US business hours

• A reliable high-speed internet connection is mandatory

• No current or future employment authorization sponsorship will be provided

• A degree in Contaduría, Administración, or an equivalent field is preferred

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums

• Unlimited Flexible Time Off (FTO)

• Paid holidays

• Dedicated time off to volunteer

• Bonterra 401(k) plan with a 3% company match

• Training opportunities available for eligible candidates

• Fully remote position