Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage a significant volume of both inbound and outbound calls with patients, pharmacies, payer offices, and various healthcare contacts.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling assistance, and general support for patients.

• Address routine patient inquiries and escalate concerns when necessary.

• Maintain a calm and patient-friendly demeanor, particularly when interacting with elderly patients or in complex situations.

• Oversee the scheduling of new and existing patients via phone, email, and text.

• Accurately maintain provider calendars to prevent gaps, overlaps, or scheduling mistakes.

• Confirm appointments and manage cancellations, reschedules, and waitlist coordination.

• Conduct pre-visit outreach and clearly communicate next steps to patients.

• Accurately document patient demographics, appointment notes, and call outcomes.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization requirements.

• Identify insurance issues promptly and communicate them clearly to patients and internal staff.

• Accurately document verification results in the EMR and internal trackers.

• Escalate unresolved payer issues and ensure follow-through until resolved.

• Process referral-related tasks and ensure that all required documents are complete.

• Initiate and follow up on prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members to prevent delays.

• Ensure accurate, timely, and consistent documentation.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal follow-up required.

• Support the clinic flow, patient experience, and daily operational efficiency of an Internal Medicine practice.

⛳️ Requirements

• Strong bilingual communication abilities in both English and Spanish.

• Confident and professional demeanor during phone calls.

• Excellent patient coordination and scheduling skills.

• High attention to detail and dependable follow-through.

• Outstanding verbal and written communication skills in both English and Spanish.

• Previous experience in handling phone calls in a patient-facing, customer-facing, or healthcare support role.

• Strong confidence in speaking with patients over the phone, including appointment coordination and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and communicate updates effectively.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

• Clinical or healthcare background is preferred.

• Familiarity with EMR/EHR systems is preferred.

• Experience in supporting internal medicine, primary care, or similar outpatient practices is preferred.

🏝️ Benefits

• Remote work.

• Part-time schedule.

• 6-month performance review.