Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and expectations for customer service.

• Utilize diverse teaching methods to cater to various learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge checks, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Work closely with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and update on learner progress.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• A strong background in healthcare/medical customer experience is necessary.

• Previous experience in training customer service/contact center teams.

• At least one year of experience in remote work.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong collaborative team player.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitors setup.

• Webcam and wired USB headset are necessary.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection.

• Backup power solution must be in place.

• Proficient in Microsoft Teams / Office 365.

• Must be a Mexican national currently living in México.

• All resumes must be submitted in English.

• Must complete all phases of the hiring process, including a background check.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• Fully remote work arrangement.