Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Administer knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and other leadership members regarding learner preparedness.

• Keep accurate training records and communicate learner progress.

• Modify training in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and adept at learning new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Available to work U.S. business hours.

• Immediate availability to start.

• Reliable Windows 11 PC with a minimum of 16 GB RAM, i5 processor or better, dual monitors, webcam, and wired USB headset.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• Suitable remote workspace.

• Comfort in working as an Independent Contractor.

• Must be a Mexican national currently residing in Mexico.

• Must submit a resume in English.

• Must complete all stages of the hiring process, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training.

• Fully remote work opportunity.

• Requirement for backup power solution for remote setup.