Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Utilize diverse teaching methods to accommodate various learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Experience in healthcare/medical customer service is crucial.

• Previous training experience with customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and suitable remote workspace required.

• Must be comfortable working as an Independent Contractor.

• Mexican national currently residing in México.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset are required.

• i5 processor or higher is mandatory.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365 is required.

• Strong written and verbal English communication skills are essential.

• Submission of an English resume is required.

• Successful completion of the entire hiring process, including resume review, questionnaire, video interview, live interview, and background check, is mandatory.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote working environment.

• Independent Contractor arrangement.