Bilingual, Spanish Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer inquiries via phone and online chat.

• Assist with password resets and account setup.

• Upload necessary documents and address general inquiries.

• Support customers in managing their accounts effectively.

• Confirm eligibility for coverage and explore healthcare options.

• Diagnose, evaluate, and resolve customer issues promptly.

• Develop innovative solutions for customer challenges.

• Maintain in-depth knowledge of company products and policies.

• Adjust to evolving project and program requirements.

• Consistently embody corporate values.

• Adhere to regulated communication standards across all platforms.

• Understand and implement established procedures and policies.

• Enter customer data into the database accurately.

• Execute various administrative tasks as assigned.

⛳️ Requirements

• Preferably possess extensive customer service and call center experience; backgrounds in professional retail or food service are also considered.

• Required to have significant experience in food service or retail.

• Must have a recent work history with minimal gaps in employment.

• Bilingual in Spanish is required.

• Experience in customer service and support is essential.

• Familiarity with call center operations and inbound calls is necessary.

• Knowledge of healthcare and insurance is advantageous.

• Proficiency in Microsoft Office is required.

• Ability to troubleshoot equipment while working remotely.

• Completion of the Internet Familiarization Assessment is mandatory.

• Extensive self-directed study, training, and testing are required.

• Must successfully pass all necessary exams for training and certifications.

• Capability to adhere to regulated communication guidelines is essential.

• Ability to understand and follow established procedures and policies is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital benefits.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits provided.

• Access to Employee Assistance Program.

• Paid Time Off (PTO), vacation, and sick leave offered.