Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver essential customer support to individuals.

• Link people to emergency shelter and available resources.

• Aid customers in navigating various systems.

• Successfully complete orientation and training with full participation.

• Showcase computer setup, internet speed, RAM, and wired Ethernet connection during the interview.

⛳️ Requirements

• Fluent in both Spanish and English, with proficiency in spoken and written communication.

• Experience in call centers or customer service roles.

• Previous remote work experience is advantageous.

• Tech-savvy with the capability to navigate multiple systems.

• Open availability, including weekends.

• Mandatory 100% attendance for orientation and training.

• Must live and work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia only.

• Must possess a Windows 11-based PC; Macs and Chromebooks are not permitted.

• Dual monitors are required.

• Must have a recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor.

• At least 16 GB of RAM, with a minimum of 12 GB usable.

• CPU utilization should be 50% or less.

• A computer with an Ethernet (RJ-45) port is necessary.

• Wired Ethernet internet connection is required; Wi-Fi is not acceptable.

• Internet download speed must be at least 20 Mbps.

• Internet upload speed must be at least 10 Mbps.

• Ping must be 20 ms or less.

• Candidates must provide equipment screenshots and participate in the interview using the work computer with camera on and screen-sharing capability.

• 24/7 availability is preferred for applicants.

🏝️ Benefits

• Opportunities for bonuses based on perfect attendance.

• Work from home / 100% remote position.

• W2 employment status.

• Certain benefits are subject to eligibility criteria, including employment duration and other factors.